Exchange

    Returns and Exchanges (Updated 2020)

    Please read our exchange policy before proceeding with an exchange.

    • KiraSwim does NOT offer refunds. Exchanges will be for store credit only. No exceptions. 
    • Once orders are placed, they cannot be cancelled. No exceptions.
    • Items must be exchanged within 14 days of receiving the package. We allow grace periods so please reach out to us if you need more time. We are happy to accomodate. help@kiraswim.com
    • Items that are purchased during sale or purchased using discount codes WILL be accepted for store credit. 

    Step 1:

    CLICK HERE FOR RETURN PAGE

    STEP 2: 

    CLICK HERE FOR EXCHANGE FORM

    -KiraSwim will only accept items that are unwashed, unworn, and untampered.

    -Items MUST be exchanged within 14 days of goods received otherwise an exchange will not be approved, no exceptions. 

    -Due to continuous orders, KiraSwim offers store credit in which you can reorder your correct style, color, and size.

    -Items that were bought on sale and purchased with a discount code will be approved for an exchange for store credit.

    -Items MUST be in the original form it was received with original tags and original packaging. 

    -Items that have been evidently been worn due to stains, smell, or reattachment of hygiene sticker will be DENIED for an exchange, no exceptions.

    -KiraSwim has the right to refuse any exchanges that go against our exchange policy.

    -The customer is responsible for the shipping cost to send the goods back to KiraSwim HQ and will not be reimbursed for that cost. 

    -KiraSwim is not responsible for lost packages, so it is essential to provide a tracking code. 

     

    Kind Regards,

    KiraSwim