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All orders are processed and shipped during business hours, Monday - Friday.

Orders process in 3 working days (excluding pre-orders).

Sales/Holidays require up to 5 working days for processing.

Standard Delivery: 3-21+ business days

Express Delivery: 1-7 business days (varies depending on location)

Preorders take 2-6 weeks for shipment. 

Orders cannot be cancelled once placed, no exceptions.

KIRASWIM is not responsible and has no control over unexpected delays.

Please note: KIRASWIM is not liable for customs clearance fees in your country and holding times of packages by customs in your country. If you choose to reject/refuse/unclaim delivery due to customs fees, there will be a 20% restock/return fee from your refund. No exceptions/non negotiable.

Please note: KIRASWIM is not liable if you miss a delivery. If delivery fails, the post office will attempt delivery two more times before it is returned to KIRASWIM HQ. If returned to KIRASWIM HQ, customer will be responsible for the postage of reshipment. 

Please note: KIRASWIM is not responsible if wrong shipping address is given to us when shipping information is asked during check out. You have 24 hours to email us the correct shipping address. Please make sure your information is correct before placing the order.

Please note: KIRASWIM is not responsible for lost packages.

**Holidays/Sales may affect and delay delivery

Shipping to Multiple Locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

Address Changes

You may request for an address change within 24 hours, email INFO@KIRASWIM.COM,  We cannot make changes to the address once the process has gone through.